Shipping policy

CircleUp.shop Shipping Policy

Effective Date: December 17, 2025
Last Updated: December 17, 2025

Shipping Overview

CircleUp Education products are carefully prepared, packed, and inspected before shipment. Our store includes educational tools, printed materials, conversation cards, posters, singing bowls, brochures, flyers, and other training resources.

This Shipping Policy explains our order processing timelines, shipping expectations, and important delivery information.

Shipping Locations

At this time, CircleUp.shop ships within the United States only.

We do not currently offer international shipping.

Order Processing Time

Processing time refers to the time required to prepare an order before shipment.

• Standard in-stock items are typically processed within 2 to 5 business days
• Custom print orders may require additional production time depending on the scope and complexity of the project
• Orders are not processed, printed, or shipped on weekends or U.S. federal holidays

Processing timelines may be extended during holidays, high-volume periods, or large custom production runs.

If a significant delay occurs, we will make reasonable efforts to notify the customer.

Custom Print Orders

Custom print orders include products created specifically for a customer using submitted artwork, logos, branding, copy, or custom formatting.

Customers are responsible for reviewing and approving proofs, spelling, formatting, dimensions, colors, and uploaded artwork before final approval.

Once a custom print order enters production, it cannot be canceled.

Production timelines for custom orders vary depending on:

• Product type
• Quantity
• Print specifications
• Design revisions
• Vendor or material availability

Estimated timelines provided before shipment are estimates only and are not guaranteed delivery dates.

Shipping Time (Carrier Transit Time)

Shipping time refers to the time required for the shipping carrier to deliver an order after it has shipped.

Transit times vary based on the shipping method selected at checkout and the carrier’s operations.

Estimated shipping timelines begin after the order has shipped, not when the order is placed.

CircleUp Education does not guarantee carrier delivery dates.

Shipping Confirmation and Tracking

Customers will receive a shipping confirmation email with tracking information once an order ships.

Please allow up to 24 hours for tracking updates to appear after carrier pickup.

Carrier Delays and Events Outside Our Control

CircleUp Education is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, labor disruptions, supply chain interruptions, customs issues, or other events beyond our control.

Once an order has been transferred to the carrier, delivery timing and handling are the responsibility of the carrier.

We will make reasonable efforts to assist customers with tracking inquiries when possible.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer:

• Original shipping fees are non-refundable
• Customers are responsible for any additional reshipping costs

CircleUp Education is not responsible for packages delivered to incorrectly entered addresses.

Lost or Stolen Packages

CircleUp Education is not responsible for packages marked as delivered by the carrier but reported as lost or stolen afterward.

Customers should contact the shipping carrier directly to file a claim.

We recommend shipping to a secure location whenever possible.

Damaged Shipments

If a package arrives visibly damaged:

• Photograph the package and contents immediately
• Contact connect@circleuped.com within 48 hours of delivery
• Include the order number and clear photos of the damage

Claims submitted after 48 hours may not qualify for replacement or refund.

Policy Updates

CircleUp Education may update this Shipping Policy periodically. The most current version will always be available on our website.

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There are a lot of feeling wheel products out there (shirts, pillows, chairs) but I wanted one that my students could actually use, not just for decoration. I am so glad I found this company because they made it! Great quality and fast shipping!!

I purchased these in a training with CircleUp and I didn't think much of it - I just thought they would come in handy with my team meetings. Cards like these are usually like $50 online! To my surprise, my new team really took to it. I had staff who are usually not engaged really open up and after a few weeks these cards really changed the dynamics of our team. I'm really grateful how this simple deck of cards can change team culture! Thanks Circle Up team for making these!

The best customer support there is out of all of Amazon, couldn’t be better! I’m very grateful for the circle up team and the dedication to helping n being there for others. I promised reviews that unfortunately I haven’t gotten to due to moving illness etc but I have not forgot. My word is my bond. As is there’s. They are the best sellers on Amazon. All the loving kindness there is, sent to them who are part of this team!!! Much love, Nicole 🙏🏻🩷♾️

I got these with the Feeling Wheels I purchased since there was a special deal going on. I share these with my sister in law to use with her kids and she recently told me how effective it is! Her son asks to use it everyday to talk about feelings. Seeing this generation embrace emapthy and emotional intelligence is beautiful! Thanks Circle Up!

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